Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mom Baby Treasure (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://mombabytreasure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@103.20.200.201
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@103.20.200.201
As a honorary grandmother who gets to borrow/babysit precious babies, I wanted a theme for the baby items at my house. I went with elephants as pink and blue both look good with gray. This stuffed elephant is absolutely perfect for snuggling a newborn or supporting an early sitter. Plus it's a great toy for older kids. I think the pictures with it as they grow are worth the price alone. It's so soft and cuddly, I even used it as a pillow on the couch myself
Thank you very much excellent product very well worked and especially good material I loved
Very nice, according to purchase
Very nice, get the same as image.
Excellent product! Very cheap and beautiful. No smells, good sewing and finishings.
Really good!!!
Too Beautiful, congratulations for great product that you sell, thank you.
Such a great plush Elephant.
Love it, it's super soft, cute and the perfect squish!
Great gift idea!!! I am going to gift it to my sister for the birth of my new niece. ????
I love this little elephant, I’ve biught it twice now as baby shower gifts. The babies look so cute with them!
Bought this as a gift for my mom who loves elephants. It is very soft and squishy!!
My baby loves it .
Bought this for my baby's room. It is so soft and my little one loves to use it for tummy time. It also makes for super cute pictures.
I’m using this elephant for monthly pictures of Millie’s first year. Now my dog fights with me because she wants to lay on it as well. Super soft and comfy for all.
My son loves it
Look! That's so cute. Thanks!
I was skeptical about this purchase. Glad to say I was delighted when it arrived (BTW the next day). It is soft, well-stuffed, good quality stitching and no odor at all! Buying another for my newest grandchild on the way.
We have not had it for a long time so we are not sure about the durability but it is super soft and the perfect size to use it as a pillow, hi son absolutely loves his Fante as he calls it!
Wanted to wait a bit before writing this review as she didn't take to it at first. Let's just say....this elephant is amazing!!! Our daughter is 4 months old and wants to be on her side now. It is perfect!! Big enough and soft! Thanks!!
My child loves this elephant it goes everywhere with us some days it’s the only thing that can calm him
So dang cute!!! It also came with a smaller elephant which surprised me! It does look MUCH better once it is washed. I put it on the delicates cycle and let it air dry overnight. It filled out and fluffed up nicely. I can’t wait to take lots of photos of my son with it when he makes his arrival!! Much bigger than I originally expected but I’m so happy about about it!!
very cute...soft like a pillow!!! my kid extremely happy...took it at nursery..."he will be sad to stay home alone!!!!
Super cute and extremely fast shipping. Less than 14 days to get to NZ.
Super super beautiful! Very very happy with it :)